Effective Date: 22 August 2026
Modern Screens respects your privacy and is committed to protecting the personal information you provide when you contact us, request a quotation, purchase our products or use our website and services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the choices you have regarding your information.
1. About Modern Screens
Modern Screens supplies and installs modern window and door screening solutions, including magnetic mosquito nets, retractable screens, Velcro screens, sliding window screens and other custom screening products.
This Privacy Policy applies to information collected through our website, social media pages, WhatsApp, telephone, email, quotation requests, customer enquiries, installations and other interactions with Modern Screens.
2. Information We Collect
Depending on how you interact with us, we may collect information such as:
Your name
Telephone number
WhatsApp number
Email address
Property or project location
Window and door measurements
Information about your preferred screen type
Quotation and order details
Payment information or payment confirmation
Installation details
Customer enquiries and communications
Photographs or videos provided for quotation or installation purposes
Feedback, reviews and testimonials
Information you voluntarily provide through contact forms
We only seek information that is reasonably necessary for providing our products and services or communicating with you.
3. How We Collect Information
We may collect information when you:
Contact us by phone or WhatsApp
Send us an email
Request a quotation
Book a measurement or site visit
Place an order
Purchase or arrange installation of our screens
Submit information through our website
Interact with our social media pages
Provide feedback or a testimonial
Communicate with our staff
Request customer support
We may also automatically collect limited technical information when you use our website, such as browser type, device information, pages visited and general website usage information.
4. How We Use Your Information
Modern Screens may use your information to:
Respond to enquiries
Provide quotations
Arrange measurements and site visits
Recommend suitable screening solutions
Process orders
Manufacture or prepare custom screens
Arrange deliveries and installations
Process payments
Provide customer support
Communicate about your order
Handle complaints and warranty matters
Improve our products and services
Request or manage customer feedback
Maintain business records
Protect our website and business
Comply with applicable legal requirements
We will not use your personal information for purposes that are materially different from those explained in this policy without an appropriate legal basis or, where required, your consent.
5. Property and Measurement Information
When you request custom screens, we may collect information about your windows, doors and property.
This may include measurements, photographs, opening configurations and installation requirements.
This information is used to determine the appropriate product, prepare quotations, manufacture custom screens and complete installation.
We will treat such information as confidential and will only use it for legitimate business purposes related to your project, unless you have given permission for another use.
6. Marketing Communications
If you provide your contact information, we may use it to communicate with you about products, services, quotations, promotions or relevant updates where permitted by applicable law.
You can request that we stop sending marketing communications at any time.
You may continue to receive necessary service-related communications, such as information about an existing order, quotation, installation or customer-service request.
7. WhatsApp and Other Communication Platforms
Customers may choose to communicate with Modern Screens through WhatsApp, social media, email or other third-party communication platforms.
Information shared through these platforms may also be subject to the privacy policies and terms of the relevant platform.
Customers should avoid sending unnecessary sensitive personal information through messaging platforms.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance the customer experience.
Cookies may help us understand which pages visitors use, remember certain preferences and identify technical problems.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Analytics and Website Performance
We may use website analytics and similar technologies to understand how visitors use our website.
This information can help us understand which pages are useful, improve website performance, identify technical problems and improve our online services.
Where third-party analytics services are used, their collection and processing of information may also be subject to their own privacy policies.
10. Sharing Your Information
Modern Screens does not sell your personal information.
We may share relevant information with trusted third parties where necessary to provide our services or operate our business.
This may include:
Payment service providers
Delivery or logistics providers
Website hosting providers
Website and technology service providers
Communication service providers
Contractors or installation personnel working on your project
Professional advisers where necessary
Government authorities or other parties where legally required
We only seek to share information that is reasonably necessary for the relevant purpose.
11. Customer Testimonials and Reviews
With your permission, Modern Screens may publish a customer's testimonial, review, first name, general location or other information voluntarily provided for marketing purposes.
We will not knowingly publish private information that a customer has not authorised us to use for promotional purposes.
If you have previously provided a testimonial and would like it removed or changed, please contact us.
12. Photographs and Project Images
We may take photographs of completed installations for quality control, records or marketing purposes.
Where photographs clearly identify a customer, private residence or other personally identifiable information, we will seek appropriate permission before using them publicly for promotional purposes.
Customers may contact us if they have concerns about the use of project photographs.
13. Payment Information
Where payments are made through third-party payment providers, Modern Screens may receive confirmation or transaction details necessary to identify and reconcile the payment.
We generally do not need to collect or store full card details where payment processing is handled by an external payment provider.
Payment providers may process your information under their own privacy policies and security procedures.
14. Data Security
Modern Screens takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.
Customers should therefore avoid sending passwords, payment-card details or other highly sensitive information through ordinary email, social media or messaging channels unless specifically requested through a secure process.
15. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, handling warranties, resolving disputes and meeting legal or accounting requirements.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.
16. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Ask us to update incomplete information
Request deletion where legally applicable
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your data is being used
Some requests may be subject to legal or legitimate business limitations.
17. Children's Privacy
Our services are intended primarily for adults and businesses.
We do not knowingly seek to collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
18. Third-Party Websites
Our website or online communications may contain links to third-party websites, social media platforms or other online services.
Modern Screens is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
19. International Data Transfers
Some technology, hosting, communication or payment providers used by Modern Screens may process information in countries outside Kenya.
Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are applied as required by applicable data-protection laws.
20. Data Protection in Kenya
Modern Screens aims to handle personal information in accordance with applicable Kenyan data-protection requirements, including the principles established under the Data Protection Act, 2019, where applicable.
We aim to collect information fairly, use it for legitimate purposes, minimise unnecessary collection and take reasonable measures to protect information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
When we make changes, we may update the effective date shown at the beginning of this policy.
We encourage customers to review this page periodically.
22. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right or have concerns about how Modern Screens handles your information, please contact us through our official customer-service channels.
When making a privacy request, please provide enough information for us to identify the relevant customer record and understand your request.
Modern Screens
Modern window and door screening solutions, including magnetic mosquito nets, retractable screens, Velcro screens and sliding window screens.
Your privacy matters to us, and we are committed to handling your information responsibly.